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How can we help you?
Find an answer for your question:
Management of orders
I closed the page during the purchase. Can I come back and continue?
When I was trying to complete the booking, my seats disappeared from the map. What happened?
Do I need to create an account to make a purchase?
“Brak dostępnych biletów” - what does it mean?
I bought a ticket for two people (or a group ticket) but it only contains my personal data. Will that cause a problem at the entrance?
I am trying to buy two seats that are next to each other, why can I only choose one?
Changes in orders
Can I change the e-mail address, if I made a mistake during the purchase?
Why is my personal data required on (some) tickets?
How to change personal data on the ticket?
What am I allowed to bring to an event? Can I take food and drinks?
Can I leave the event area and reenter later?
Where can I find information about changes regarding the event?
Where can I find information about the event’s location?
How to find the event I am interested in?
What time should I come to the event?
Is there an age limit for the event?
How can I receive a VAT invoice (issued to a company)?
How can I receive a VAT invoice (issued to a natural person)?
Why wasn’t my payment confirmed?
What online payment methods are available the Empik Bilety website?
My bank is does not appear on the list of supported payment methods, what can I do?
I did not get the ticket. What now?
Do I have to buy tickets for my kids?
Do I have to print the electronic ticket?
How does the electronic ticket work?
How do I buy a ticket?
What is the delivery time for online tickets?
I'm a person with a disability, what ticket type should I choose?
I accidentally deleted my ticket. How do I get it back?
IMPORTANT: Event cancelations and postponements
How can I return my ticket for a postponed/canceled event?
If the event has been postponed, will my ticket stay valid?
How much time do I have to request for a refund, if an event is canceled?
In what cases can I return the ticket?
Ticket sales at stationary stores
Can I buy tickets available on the Empik Bilety website at Empik stationary stores?
Should I keep the receipt for the tickets bought in stationary Empik stores?
What payment methods are available during purchase at the stationary Empik stores?