How can we help you?

Management of orders

• I closed the page during the purchase. Can I come back and continue?
• When I was trying to complete the booking, my seats disappeared from the map. What happened?
• Do I need to create an account to make a purchase?
• “Brak dostępnych biletów” - what does it mean?
• I bought a ticket for two people (or a group ticket) but it only contains my personal data. Will that cause a problem at the entrance?
• I am trying to buy two seats that are next to each other, why can I only choose one?

Changes in orders

• Can I change the e-mail address, if I made a mistake during the purchase?
• Why is my personal data required on (some) tickets?
• How to change personal data on the ticket?

Event information

• What am I allowed to bring to an event? Can I take food and drinks?
• Can I leave the event area and reenter later?
• Where can I find information about changes regarding the event?
• Where can I find information about the event’s location?
• How to find the event I am interested in?
• What time should I come to the event?
• Is there an age limit for the event?

VAT invoice

• How can I receive a VAT invoice (issued to a company)?
• How can I receive a VAT invoice (issued to a natural person)?

Payments

• Why wasn’t my payment confirmed?
• What online payment methods are available the Empik Bilety website?
• My bank is does not appear on the list of supported payment methods, what can I do?
• Going. gift cards - what are they and how do I use them?

Ticket information

• I did not get the ticket. What now?
• Do I have to buy tickets for my kids?
• Do I have to print the electronic ticket?
• How does the electronic ticket work?
• How do I buy a ticket?
• What is the delivery time for online tickets?
• I'm a person with a disability, what ticket type should I choose?
• I accidentally deleted my ticket. How do I get it back?

IMPORTANT: Event cancelations and postponements

• How can I return my ticket for a postponed/canceled event?
• If the event has been postponed, will my ticket stay valid?
• How much time do I have to request for a refund, if an event is canceled?
• In what cases can I return the ticket?

Ticket sales at stationary stores

• Can I buy tickets available on the Empik Bilety website at Empik stationary stores?
• Should I keep the receipt for the tickets bought in stationary Empik stores?
• What payment methods are available during purchase at the stationary Empik stores?