You are entitled to get a refund when the event is canceled, postponed, or its location has been changed.
Empik Bilety is only a sales agent and therefore is not responsible for any changes or cancelations.
We ask you to temporarily refrain from returning tickets for events that changed their date or place. Because we are currently dealing with a lot of requests related to canceled events, this will help us resolve mentioned inquiries faster.
Because the tickets stay valid for new dates and locations, it is worth to wait for the changes to be announced and keep the tickets. This way you won't have to queue for them again.
If despite that you prefer to return your ticket, mail us at firstname.lastname@example.org. Please include your name and the ticket code (you can find it on the ticket) in the message.