To return an electronic ticket for a postponed or canceled event, please contact us at Please include the ticket code in the message.

We would also like to inform you that the new anti-crisis bill, art. 15zp, states that: "in case of termination of a contract with the customer, the reason of which is directly connected to the epidemic of SARS-CoV-2, the company is obliged to issue a refund within 180 days from the effective contract termination."

Below, we present you three refund options:

  • Empik Bilety Voucher worth the refund value, which can be used to buy tickets on Empik Bilety. It is valid for 12 months from the issue date. You will receive the voucher within 14 days from the receipt of your request.
  • eKarta Empik worth the refund value, which can be used to buy products from Empik's offer, on (this does not apply to products offered by Empik's partners). eKarta will stay valid for 12 months from the issue date. 
  • cash refund sent to the account used during the purchase (or another one - if so, please notify us in the message), within 180 days from receiving notification that your refund request has been accepted.

To return physical tickets, please:

a) For tickets bought in an Empik store: return the ticket at the store you have made purchase in),

b) For tickets bought online, with the delivery option: send the ticket back by mail/courier to our address (Empik Bilety | al. Jerozolimskie 107 | 02-011 Warszawa).

Due to a large amount of requests we are currently handling, we would like to ask for your patience. We are doing our best to answer all of them as soon as possible.